Cognitive Principles of Schematisation for Wayfinding Assistance

Abstract

People often need assistance to successfully perform wayfinding tasks in unfamiliar environments. Nowadays, a huge variety of wayfinding assistance systems exists. All these systems intend to present the needed information for a certain wayfinding situation in an adequate presentation. Some wayfinding assistance systems utilize findings for the field of cognitive sciences to develop and design cognitive ergonomic approaches. These approaches aim to be systems with which the users can effortless interact with and which present needed information in a way the user can acquire the information naturally. Therefore it is necessary to determinate the information needs of the user in a certain wayfinding task and to investigate how this information is processed and conceptualised by the wayfinder to be able to present it adequately. Cognitive motivated schematic maps are an example which employ this knowledge and emphasise relevant information and present it in an easily readable way. In my thesis I present a transfer approach to reuse the knowledge of well-grounded knowledge of schematisation techniques from one externalisation such as maps to another externalization such as virtual environments. A analysis of the informational need of the specific wayfinding task route following is done one the hand of a functional decomposition as well as a deep analysis of representation-theoretic consideration of the external representations maps and virtual environments. Concluding from these results, guidelines for transferring schematisation principles between different representation types are proposed. Specifically, this thesis chose the exemplary transfer of the schematisation technique wayfinding choremes from a map presentation into a virtual environment to present the theoretic requirements for a successful transfer. Wayfinding choremes are abstract mental concepts of turning action which are accessible as graphical externalisation integrated into route maps. These wayfinding choremes maps emphasis the turning action along the route by displaying the angular information as prototypes of 45° or 90°. This schematisation technique enhances wayfinding performance by supporting the matching processes between the map representation and the internal mental representation of the user. I embed the concept of wayfinding choremes into a virtual environment and present a study to test if the transferred schematisation technique also enhance the wayfinding performance. The empirical investigations present a successful transfer of the concept of the wayfinding choremes. Depending on the complexity of the route the embedded schematization enhance the wayfinding performance of participants who try to follow a route from memory. Participants who trained and recall the route in a schematised virtual environment make fewer errors than the participants of the unmodified virtual world. This thesis sets an example of the close research circle of cognitive behavioural studies to representation-theoretical considerations to applications of wayfinding assistance and their evaluations back to new conclusions in cognitive science. It contributes an interdisciplinary comprehensive inspection of the interplay of environmental factors and mental processes on the example of angular information and mental distortion of this information.