Maaß, SusanneHecht, MaikeMaikeHecht2020-03-092020-03-092012-12-13https://media.suub.uni-bremen.de/handle/elib/423What is counselling and what is required of an application that supports this kind of work? This dissertation uses three approaches of the field of human-computer interaction in order to answer this question and demonstrates innovative ways of applying the internet in counselling. It offers a new, holistic concept of counselling as a double embedded interactive service and introduces different supportive materials for the user-oriented design process: a questionnaire, a reference model and a collection of design patterns. It furthermore demonstrates innovative ideas for the design of applications for online counselling.deinfo:eu-repo/semantics/openAccessonline counsellingsocio-technical systems designcomputer supported cooperative workuser-oriented designparticipatory design000Dissertationurn:nbn:de:gbv:46-00102918-10