Innovation industrienaher Dienstleistungen : eine fallstudienbasierte Analyse dynamischer Fähigkeiten und des unterstützenden IT-Einsatzes

The thesis deals with the innovation of industrial services. Starting from the dynamic capability view, the innovation of services is understood as a dynamic capability, which enables companies to sense opportunities and threats in the market, seize them and finally transform their resource base accordingly. The aim of this research is the empirical description of the innovation of industrial services, from which the contextualized characteristics, the roots of dynamic capabilities as well as the role of IT are derived. For this purpose, the dynamic capabilities are investigated in comparative case studies at the level of microfoundations. The focus is particularly on structures, processes, procedures and systems as well as on individuals underlying the dynamic capabilities. This research provides an overview of concrete innovation practices, causal factors for different characteristics of dynamic capabilities, and insights into the role and function of IT in service innovation.